Toothache
Vomitting
Fever
Slight Burn
Gastric Pain
Slight Cut
Body Pain
Medical Checkup
NON-EMERGENCY SITUATIONS INCLUDES
EMERGENCY SITUATIONS INCLUDES
Severe Burns
Drowning
Deep Cuts
Lightning Shock
Severe Allergy
Broken Bones
Poisoning
Bone Crushed
Drownsiness
Head Injuries
Severe Body Aches
Falling from Heights
Severe Chest Pain
Difficulty in Breathing
WHAT SHOULD YOU DO WHEN YOU CALL THE HOTLINE
IDENTIFY
Step 1 : Provide operator with your basic particulars - name, contact number.
LOCATION
Step 2: Provide operator with your current location and specific address of the patient.
SYMPTOMS
Step 3 : Describe the patient’s signs and symptoms briefly e.g. male, Chinese age 67 years, having severe chest pain since 2 minutes ago, breathless and sweating.
ASSISTANCE
Step 4 : Hang up the phone after operator does so, and send somebody to wait for ambulance crew e.g by holding the lift if necessary and directing ambulance crew to the patient.
STANDBY
Step 5: Standby to assist if required.
